Imagine being able to reach your doctor just by sending a quick text—no phone tag, no waiting on hold, and no appointment two weeks from now. For our members here in the Coachella Valley, that’s not just a dream—it’s reality. At Coachella Valley Direct Primary Care (DPC), patients have 24/7 access to their providers, and the difference it makes is personal, powerful, and life-changing.
In this post, we’re sharing real stories from local families and individuals who’ve experienced what it’s like to have a doctor who’s truly one message away.
Access That Changes Everything
For Denise, a busy mom in Palm Desert, the first moment she realized the value of DPC was when her daughter spiked a fever late at night. “Normally, I’d be panicking,” she says. “But I texted Dr. Burris, and she replied within minutes. She told me exactly what to do, and we avoided an unnecessary trip to urgent care.”
That peace of mind is priceless.
For Robert, a snowbird from Canada, DPC offered continuity of care he’d never experienced before. “Even when I was back home, I could message Dr. Kim about my medication. He knew my history, responded quickly, and coordinated care with my Canadian doctor. That kind of access is just unheard of with traditional insurance.”
Why Traditional Models Fall Short
Most families in the Coachella Valley are used to a healthcare system where quick communication with a provider is nearly impossible. You call the office, leave a voicemail, and maybe—if you’re lucky—you’ll get a callback the next day. Need test results? Expect a week. Need a refill? Better clear your afternoon.
DPC changes that. Because our doctors aren’t overloaded with insurance paperwork and rushed appointments, they actually have time to respond to their patients directly.
No Apps. No Portals. Just a Real Connection
We believe healthcare should feel personal. That’s why our members don’t have to log into some clunky app or wait for someone from a call center. They get direct communication with Dr. Krista Burris and Dr. Michael Kim, two deeply experienced physicians who genuinely care.
When members send a message, they get a response from the doctor—not a bot, not a nurse line, and not someone reading from a script.
Direct Primary Care That Follows You—Even When You Travel
Many of our members are part-time residents or travel often. With DPC, care goes where you go. One member, Janice, shared how she avoided an ER visit while traveling: “I had a weird rash pop up in Arizona. I texted Dr. Kim a picture, and he diagnosed it right away and called in a prescription to a local pharmacy. It was handled in less than an hour.”
From Routine to Urgent—It’s All Covered
Whether it’s a follow-up question after a checkup, a prescription refill, or a sudden concern, members say the same thing: “I don’t have to wonder if I’m going to hear back.” That kind of consistency builds trust, comfort, and a true partnership in health.
Ready to Join the DPC Community?
If you’re tired of waiting, guessing, or feeling like just another chart in a crowded waiting room, DPC might be the right fit for you.
Want that kind of access? Join our community today.
Memberships start at just $99/month—and include text access, same-day appointments, and real relationships with providers who are there for you.
FAQ:
Q: Can I really text my doctor any time?
Yes. Our members have 24/7 text access to their provider. If it’s something urgent after hours, they’ll guide you on what to do. And if it can wait, you’ll still get a thoughtful reply—not a rushed one.
Q: What kinds of things can I text about?
Anything you’d normally call your doctor about—symptoms, concerns, test results, medication questions. Even sending photos for quick review.
Q: Is this safe and private?
Absolutely. All communication is secure, and our providers maintain strict privacy practices. It’s the same level of confidentiality you’d expect from any medical provider—but with better access.
Q: Is this included in the monthly membership?
Yes. There’s no extra fee for texting or virtual communication. It’s all part of the membership at Coachella Valley Direct Primary Care.
CV DPC is coming into reality - after months of preparation and hard work, the doors are ready to open. Read more
You don’t need to be sick before selecting and visiting a doctor. When you have flu symptoms, a nagging headache, Read more
Primary Care Physicians are the first line of defense against serious illness. They help us monitor, manage, and guard against Read more
